Terms and Conditions - TWELVElittle

RETURN/EXCHANGE POLICY

For all returns, merchandise purchased from our website only may be returned for a full refund within 7 days of the date of your purchase.
For all exchanges, merchandise may be exchanged within 7 days of the date of your purchase but the merchandise must be dropped off at the office
All initial shipping costs and handling fees are non-refundable, unless reason for exchange or return is due to damaged or wrong item shipped.
Returned or exchanged merchandise must be in its original condition. All products must be unused with all packaging, hangtags and separate parts (changing pad, attachable shoulder strap, etc.).
Please keep in mind, "Gently used" products are not eligible for return or exchange.

To return your merchandise, please email info@twelvelittle-me.com with your purchase order number and reason for return.
Upon your request, we will send a printable return shipping label. Print the label and affix it on the package, and drop it off .
When our returns department receives the package, you will be notified by email and a refund will be issued within 5 - 7 days.
For items over AED 349 a flat fee of AED 30 will be charged for returns. For items under AED 349, a flat fee of AED 15 will be charged for returns.