RETURN/EXCHANGE POLICY

• For all returns, merchandise purchased from our website only may be returned for a full refund within 7 days of the date of your purchase.
• For all exchanges, merchandise may be exchanged within 7 days of the date of your purchase but the merchandise must be dropped off at the office
• All initial shipping costs and handling fees are non-refundable, unless reason for exchange or return is due to damaged or wrong item shipped.
• Returned or exchanged merchandise must be in its original condition. All products must be unused with all packaging, hangtags and separate parts (changing pad, attachable shoulder strap, etc.).
• Please keep in mind, "Gently used" products are not eligible for return or exchange.

RETURN PROCEDURE

• To return your merchandise, please email info@twelvelittle-me.com with your purchase order number and reason for return.
  
• Upon your request, we will send a printable return shipping label. Print the label and affix it on the package, and drop it off .
• When our returns department receives the package, you will be notified by email and a refund will be issued within 5 - 7 days.
• For items over AED 349 a flat fee of AED 30 will be charged for returns. For items under AED 349, a flat fee of AED 15 will be charged for returns.

·  EXCHANGE PROCEDURE

·  To exchange your merchandise, please email info@twelvelittle-me.com with your purchase order number, reason for exchange and which item you would like to exchange to.

·  Upon your exchange request we will ship your new exchange item immediately.

·  We will send you a printable return shipping label. Please print the label, affix it on the package, and drop it off . If we do not receive the return package within 14 business days of receiving the printable shipping label, you will be charged for the new shipped item.

·  All exchanges are free of charge.