RETURN/EXCHANGE POLICY

  • For all returns, merchandise purchased from our website only may be returned for a full refund within 7 days of the date of your purchase.
  • For all exchanges, merchandise may be exchanged within 7 days of the date of your purchase but the merchandise must be dropped off at the office
  • All initial shipping costs and handling fees are non-refundable, unless reason for exchange or return is due to damaged or wrong item shipped.
  • Returned or exchanged merchandise must be in its original condition. All products must be unused with all packaging, hangtags and separate parts (changing pad, attachable shoulder strap, etc.).
  • Please keep in mind, "Gently used" products are not eligible for return or exchange.

RETURN PROCEDURE

  • To return your merchandise, please email  info@twelvelittle-me.com  with your purchase order number and reason for return.
  • Upon your request, we will send a printable return shipping label. Print the label and affix it on the package, and drop it off .
  • When our returns department receives the package, you will be notified by email and a refund will be issued within 5 - 7 days.
  • For items over AED 349 a flat fee of AED 30 will be charged for returns. For items under AED 349, a flat fee of AED 15 will be charged for returns.

·  EXCHANGE PROCEDURE

·      To exchange your merchandise, please email  with your purchase order number info@twelvelittle-me.com, reason for exchange and which item you would like to exchange to.

·      Upon your exchange request we will ship your new exchange item immediately.

·      We will send you a printable return shipping label. Please print the label, affix it on the package, and drop it off . If we do not receive the return package within 14 business days of receiving the printable shipping label, you will be charged for the new shipped item.

·      All exchanges are free of charge.


SHIPPING & DELIVERY 

We ship across the GCC  with a shipping Fee and only Free shipping within UAE . Once your order is processed and shipped out, we will notify you by email. 


Privacy Policy

The owners and operators of this website take the protection of your data very seriously. We treat your data confidentially and according to the legal data protection regulations and this privacy policy. Besides, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.


Cookies

This website partially uses cookies, small text files stored by your browser on your computer. Cookies do not cause damage to your computer and do not contain viruses. Cookies allow us to make our offer more user-friendly, more efficient, and more secure. 


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