Refund & Return Policy
At TWELVElittle-me we are proud of our product range and hope that you and your little one have great fun with the product you have purchased from us. If for some reason you are not happy with the product we will do our best to make it right.
We offer the same return and exchange policies online
Non-sale products in new and unused condition in original packaging can be retuned within 7 days of you receiving your package for a refund, exchange. Please note that refunds will be made in the same mode as the original payment was made and that shipping charges incurred may be deducted from the refund amount.
Non-sale products in new and unused condition in original packaging can be exchange within 14 days of you receiving your package only for an exchange (less any incurred shipping charges), which will be valid for 3 months from date of issue.
Return Policy Exceptions:
All purchases of personalized, specially ordered, and sale products are final and cannot returned or exchanged. Certain products such as breastfeeding, sealed feeding and potty items are also excluded from returns or exchange for hygienic reasons.
No refunds are available on any of these purchases.
Please note that TWELVElittle-me reserves the right to decline any return if it does not meet our return requirements, or the return procedure is not followed.
To ensure a smooth return procedure please follows these simple steps:
1. Repack product in its original packaging .
2. Notify us at firstname.lastname@example.org to inform us about your return please provide our order number and the item you wish to return.
4. Ensure that address and contact number are correct and if possible insure your package because TWELVElittle-me will not accept any liability if your package gets damaged or lost while in transit